FAQs
Help Center
Frequently Asked Questions
Straight answers about ordering, shipping, returns, warranty and payments. If you do not see what you need, reach our team and we will help.
Where do you ship from
All orders are processed and shipped from within the United States.
How long does processing take
Processing usually takes 1 to 3 business days after payment confirmation. During launches or peak seasons it may take a bit longer.
How long is delivery in the US
Most orders arrive in 3 to 7 business days after dispatch. Delivery times are estimates and can vary due to weather or carrier delays.
Do you ship internationally
Orders placed on en-us.svestonwatches.com currently ship within the United States only. International regions will have dedicated sites.
What are the shipping rates
Final shipping rates and any free shipping threshold will be shown at checkout once confirmed. Check back for updates.
How do I track my order
A tracking link is emailed once your order ships. Updates can take up to 24 hours to appear after dispatch.
My tracking shows delivered but I did not receive it
First check with neighbors or your local delivery office. If still missing, contact us within 7 days of the stated delivery date so we can investigate.
What is your return window
You can return eligible items within 30 days of delivery. Items must be unused and in original packaging. See our Return and Refund Policy.
Who pays for return shipping
Customers cover return shipping unless the item arrived damaged, defective or incorrect. Start your request by emailing cs-us@svestonwatches.com.
When will I get my refund
After inspection and approval, refunds are issued to the original payment method. Banks usually post within 5 to 10 business days. Timelines can vary by issuer.
What is the warranty period
Watches include a 1 year international warranty against manufacturing defects. Details and claim steps are on our Warranty Policy.
Are your watches water resistant
Water resistance varies by model. Check the product page for the rating and care tips. Avoid pressing buttons under water unless the model is built for it.
What comes in the box
Most watches arrive in a gift ready box with documentation. Contents can vary by model. See the product page for what is included.
Which payment methods do you accept
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay in the United States. Payments are processed by Shopify Payments.
Do you offer installments
Shop Pay Installments may be available at checkout for eligible orders. Approval and terms are provided by the installments provider.
Is checkout secure
Yes. Shopify Payments handles card data with PCI DSS compliant processing. We do not store full card numbers on our servers.
How can I contact support
Email cs-us@svestonwatches.com or call +1 628 222 9299. Mail address: Mervedo LLC, 8 The Green STE A, Dover, DE 19901.
Tip: keep your order number handy when you contact support. It helps us assist you faster.